We are here to answer your questions, respond to your concerns and provide you with the information you need to protect your properties. We strive to ensure all your questions are answered quickly and easily. Below are the topics and answers to questions we most frequently get asked. Select one of the options to find the best answer to your question.
I want to file a claim.
Address:
700 W. 47th Street
Suite 1100
Kansas City, MO 64112
Phone: 800.488.1135
Email: [email protected]
Business hours: 8:30 a.m. to 5 p.m. CST, Monday through Friday
Outside of regular business hours, please contact the insurance company directly:
Philadelphia Insurance Company
Fax: 1.800.685.9238
Email: [email protected]
24/7 phone: 800.765.9749 #3
Web: https://www.phly.com/Claims/default.aspx
I need something different.
If you can’t find your answer here or in the FAQ below (link FAQ), feel free to reach out to us. We are open Monday through Friday from 8 a.m. to 7 p.m. CST.
Phone: 800.488.1135
Email: [email protected]
I have questions about my CBIZ policy.
Need to change your phone number? Have a payment question? Our CBIZ Innkeepers Insurance team is always here to help you. Contact us at 800.488.1135 or [email protected].
Frequently Asked Questions
In most cases, you should insure your inn for the amount it would cost to rebuild. Most commercial insurance policies contain a coinsurance clause that requires you to carry at least 80% of what it will cost to rebuild the structure in the event of a total loss.
A clause that requires the policyholder to insure their property to a certain percentage of its value, typically 80-90%.
Your contents limit should be based on what it would cost to replace your furnishings.
Take into account your net income (profit) and total operating expenses for the last 12 months, and how long you would be out of business following a covered loss.
We developed the first insurance policy for inns, bed & breakfasts, and boutique hotels, and our advisors have a distinct understanding of your industry’s unique needs.
No, the CBIZ Innkeepers Insurance program is a comprehensive policy designed for innkeepers. This policy replaces your homeowners insurance.
Yes. Our policy is tailored to provide both personal and business protection if the inn is your sole and primary residence.
The policy includes commercial liability coverage for amenities and many other activities. Please review with your underwriter.
If you sell or serve liquor, you will need liquor liability insurance.
Connect With Us
Are you a bed & breakfast, inn, or boutique hotel owner interested in CBIZ Innkeepers Insurance? Request a personalized quote or complete this form, and a CBIZ representative will reach out to assist you.